863 customer service English-speaking jobs in Helsinki

service approach and processes. ... cross-functionally with ERP Consultants, Accounting Services, and Solutions to ensure seamless service ... opportunities, advising on new NetSuite features, and aligning our services with customer goals ... Enhance customer value: Bring commercial insight into the support function, identifying upselling ... initiatives and directly influence how our support function evolves to meet the needs of our growing customer

agreements while balancing cost, customer experience and agent wellbeing. ... Familiarity with key WFM metrics such as MAPE, shrinkage, occupancy and service level. ... be doing You'll create, optimize and own capacity plans for the North region, ensuring we meet service-level ... Day-to-day in this role you'll: Own capacity plans for multiple countries and optimise them to meet service-level

Service Transition Management - Transition Lead Start date ASAP End date Detailed Description Of Work ... Task To Be Carried Out The BCCM RRP Service Transition Management function oversees the sustainable ... As a Transition lead, you will be required to support the running of the Service Transition Management

Enforce RBAC, secure credential handling, and audit trails for sensitive customer data. ... Work closely with Network Operations, Customer Care, Security Teams, and OSS Architects. ... Familiarity with ITIL processes and telecom OSS Service Assurance workflows. ... L2 Support Engineer for Telecom OSS Service Assurance (BMC Remedy, Java) Location: Helsinki, Finland ... Full-time Experience: 6+ years Overview Be part of a global team handling BMC Remedy-based OSS/Service

Our expertise includes full service capabilities, resourcing, and Functional Service (FSP) solutions. ... As a full service, global Contract Research Organization (CRO), we build solution driven teams working

• Provides excellent customer service consistent with the daily service basics of the company. ... , driving customer loyalty by delivering service excellence throughout each customer experience ... Providing Exceptional Customer Service  • Supports the company's service and relationship strategy ... • Executes and supports the company's customer service standards. ... • Gains understanding of the location's primary target customer and service expectations; serves

We are now looking for a **Senior IT Service Owner, Finance and Treasury** to join our IT Services for ... IT services in theUPM Finance and Treasury domain in close co-operation with your IT service Owner colleague

Design and implement Microsoft Dynamics 365 CRM solutions, including Sales, Customer Service, and Customer ... Strong expertise in Microsoft Dynamics 365 Sales, Customer Service, Marketing, Field Service or similar ... Service Center modules. ... stakeholders to identify opportunities for AI‑driven automation and implement Copilot features for improved customer

Voima is looking for two Senior 3D Artists as of January 2026 We are a team of quality-driven, service-minded ... of the world, we are united by high standards, accountability, and a shared commitment of creative service ... shared standards Not a fit if you: Prefer a "my way or the highway" approach Overlook the service

Increase automation coverage for service fulfillment processes and deployments. ... the job Location: Helsinki, Finland Employment type: Full-time Join our telecom OSS team as a Service ... Fulfilment Domain Expert, where you will ensure smooth operations, integration, and automation of service ... Key Job Responsibilities: Provide L2/L3 support for OSS Service Fulfillment applications, ensuring ... Serve as a key expert in bridging operations, development, and DevOps teams for efficient service delivery

About the Role We are looking for a skilled L2 Support Engineer to join our Telecom OSS Service Assurance ... Key Responsibilities Provide Level 2 support for Telecom OSS Service Assurance platforms Monitor, ... This position requires hands-on experience with BMC Remedy , Java-based applications , and telecom service ... Experience 3+ years of experience in L2 Application / System Support Strong experience in Telecom OSS Service

IT solutions are developed and delivered in a cost efficient and qualitative manner Ensuring active customer ... Experience of ITIL based processes and tools to support service management. ... We are now looking for a Service Manager, to Global ERP CoE , responsible for services for Strategic ... The selected person will be part of the ERP Service Management community and responsible for designing ... Main responsibilities as a Service Manager, Strategic Business Projects: Making sure the services in

IT solutions are developed and delivered in a cost efficient and qualitative manner Ensuring active customer ... Experience of ITIL based processes and tools to support service management. ... Service Manager, Strategic Business Projects Wärtsilä is an innovative technology company known for ... The selected person will be part of the ERP Service Management community and responsible for designing ... Main responsibilities as a Service Manager, Strategic Business Projects: Making sure the services in

our customer operations – installing, maintaining, calibrating, and repairing advanced optical and ophthalmic ... Who You Are You are a self-driven, analytical, and customer-focused professional who thrives in a field-based ... What You'll Do As a Service Technician / Field Service Engineer, you will be on the front line of ... role and takes pride in delivering exceptional service. ... Experience using service management systems (e.g., SAP or similar).

Service Transition Management - Transition Lead Join and apply for the Service Transition Management ... The BCCM RRP Service Transition Management function oversees the sustainable handover of programme deliveries ... About The Role As a Transition lead, you will be required to support the running of the Service Transition

At YIT, we are committed to four cultural cornerstones: customer‑oriented, high performance, learning ... As we continue to expand our capabilities, we are looking for a dedicated IT Security Service Owner ... We are seeking a highly skilled and experienced IT Security Service Owner to join our team in Helsinki‑Uusimaa ... NIS2) Relevant certifications such as CISSP, CISM, or ITIL are highly desirable Familiarity with service ... Technology, or a related field 5+ years of experience in IT security, with a proven track record in service

Design and implement Microsoft Dynamics 365 CRM solutions, including Sales, Customer Service, Customer ... Strong expertise in Microsoft Dynamics 365 Sales, Customer Service, Marketing, Field Service or similar ... Service Center Service modules. ... Desired Skills and Experience Teamwork, Customer Relationship Management (CRM), Business Processes ... stakeholders to identify opportunities for AI-driven automation and implement Copilot features for improved customer

Key Responsibilities: Engages with customer in a courteous and professional manner.  ... Completes preventative maintenance and/or basic repair activities on Generator or component at the customer ... Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. ... Ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows ... Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten

digital transformation and support development of strategy by partnering with rest of account team, customer ... investment of specialty solutions area to lead solution win Experience as an AE, or in alternative sales/ customer ... These products are built on our market leading Service Management platform and create a single source ... service role Understanding of business sales processes Travel required: 30-50% Additional Information ... confirm the distance between your primary residence and the closest ServiceNow office using a third-party service

Service Desk) teams and service providers — unifying infrastructure platform engineering and front‑line ... Lead Service Desk management and shift-left practices (knowledge, self‑service portals, virtual agents ... Run structured post‑incident reviews and RCA, trend analysis, and continuous service improvement backlog ... Ensure effective and accurate License management practices in you domain. 3) End User Services & Service ... M365), endpoint management (e.g., Intune), software distribution, printing, meeting rooms, and self‑service